Privacy policy

Last updated: 26 September 2026

This policy explains what information My First Steps collects through its app and this website, what we use it for, and the choices you have.

What we collect

• Account details — your name, email address and phone number.
• Profile and CV (candidates) — the details you add to your profile and the CV you upload.
• Company details (employers) — your company name and the information you provide about it.
• Payments — whether a subscription was paid for and how much. Card details are handled by our payment provider, Paymob; we never see or store them.
• Device information — the type of device, its operating system version, an app-instance identifier and, only if you allow it, your device's advertising identifier.

How we use it

To run the service: to create your account, show candidate profiles to employers, process subscriptions, and send you notifications. We also use a small amount of information to measure whether our advertising works, as described below.

Advertising measurement

On this website, with your permission only, we use cookies and similar technology from Meta (Facebook and Instagram), TikTok and Snapchat. They tell us how many people visit and tap through to the App Store or Google Play. Nothing from these companies loads unless you press Accept on the cookie banner, and you can decline.

In the app, when you create an account, upload your first CV, unlock a candidate's CV, or buy a subscription, we tell Meta, TikTok and Snapchat that the action happened, so we can see which of our ads led to it. What we share for this is limited to:

• your email address and phone number, hashed (converted into a code that cannot be reversed into the original);
• an internal account number, also hashed;
• the value of a purchase, if there was one;
• your IP address and basic device information;
• your device's advertising identifier, only if you allow it.

The app also includes Meta's and TikTok's measurement tools, which record when the app is installed and opened and the steps above, and we tell Snapchat when the app is installed. They may use your device's advertising identifier only with your permission: on iPhone, only if you allow tracking when the app asks; on Android, unless you have turned off ad personalisation or deleted your advertising ID.

We never share your CV, your profile, your messages, or your name for advertising. On iPhone, we respect the choice you make when the app asks whether it may track you.

Your choices

• Website cookies — press Decline on the banner, or clear this site's cookies to be asked again.
• Advertising measurement from the app — use the unsubscribe link in any of our marketing emails, or email us. We stop sharing your activity with advertising platforms from then on.
• Tracking permission — on iPhone, change it any time in Settings → Privacy & Security → Tracking. On Android, delete or reset your advertising ID in your phone's Google or privacy settings (Ads).
• Deleting your account — from the app's settings, or by email. See Delete your account.

How long we keep it

We keep your account information for as long as your account is open. The IP address and device details used for advertising measurement are deleted as soon as they have been sent. Your advertising identifier is kept with your account's latest device details only while you allow tracking, and removed when you withdraw permission.

Delete your account

You can delete your My First Steps account, and the data that goes with it, at any time.

In the app

1. Open the My First Steps app and sign in.
2. Go to your Profile and tap the settings icon.
3. Tap Delete my account, then Confirm.

Without the app — email support@myfirststepsapp.com from the email address on your account, with the subject “Delete my account”. We delete the account within 30 days and reply to confirm.

What is deleted — your account details, profile, CV and other files you uploaded, your photo, job applications, saved profiles, notifications and your device's advertising identifier. For employers, also the company profile and its job posts.

What we keep — records of payments, for as long as the law requires them for tax and accounting; and the record of which actions were reported to advertising platforms, which after deletion no longer contains any of your personal details. Nothing more is sent to advertising platforms about a deleted account.

Delete only some of your data — in the app, you can remove your CV or any part of your profile (experience, education, skills, languages, certificates) without deleting your account.

Contact

Questions about this policy or your information: support@myfirststepsapp.com.